The Sprocket Difference:  Building Relationships

At Upturn Solutions, building a client relationship is like constructing a building: it must be build to last.  For both our and your success, we rely not only on the power of our Sprocket CMMS software, but the strength of the relationship that we build with you.  To build this relationship, we follow three foundational practices:

We learn and understand your processes and procedures.

We develop customized solutions specific to your facility's needs.  Due to Sprocket's flexibility, you don't have to flip your facility upside-down in order to get the application to work for you; we match Sprocket to your business instead of forcing you to match your business to Sprocket.

We quickly and efficiently perform software implementations.

A through implementation done correctly the first time is a crucial factor in a CMMS product's effectiveness; a poor implementation can hinder work more than it helps.  Thus, we follow rigorous implementation processes to guarantee success every time.  We coordinate with your staff before implementation, and when we arrive at your facility, we dedicate every minute to educating your staff on how to get the most out of Sprocket's functionality.

Our software scales with your needs and will never become obsolete.

When you purchase Sprocket, we make the commitment that Sprocket will always serve your needs.  We provide bi-annual updates and enhancements to Sprocket at no additional fee; you'll never have to pay for Sprocket's core updates but will enjoy all of the improved features.  This eliminates the need to purchase new software and retrain your staff every four to six years, letting you focus your time, money, and effort on getting work done.

What does this mean to you?

Purchasing Sprocket is more than just purchasing software: you get a lifetime relationship built on our dedication to your success.