Sprocket's online database allows for easy, centralized management of replacement parts and inventory:

• Reduce downtime and time spent in the storeroom

• Keep inventory records accurately with handheld devices, configurable screens, and user rights management

• Easily reorder inventory parts

Efficiently managed inventory reduces overhead costs by minimizing  inventory on-hand while still maintain parts crucial to operations.

Principles and custodians can submit work orders online, provding a number of benefits:

•  Traceable work order submissions for every request: accountability and responsibility for each work order

• Single point of approval and dispatch

• Automated assignment process for approved work orders based on work order attributes

•  Phone calls and data entry reduced by up to 85%

• Reduced paper use and fewer clerical errors

Submitting patient request work orders online improves the experience of everyone involed:

•  Reduce data entry of work orders by maintenance staff

•  Reduce time spent on phone with nurses, doctors, and assistants

• Improve patient request resolution times

Track equipment activity with work orders or "QCalls" and build an equipment history.  Accurate equipment histories save work and money:

• Keep equipment from receiving redundant maintenance or "falling through the cracks" and necessitating costly repairs

• Determine which assets have the highest and lowest costs of ownership, informing future purchases

• Never lose an equipment record or wonder whether maintenance has been performed

Faculty, staff, and even students can submit work orders online:

• Reducing phone calls and emails

• Assuring consistent work order formats and data

• Enforcing work order accountability

• Improving service levels

Accepting requests online allows you to focus on providing service rather than managing service requests.

Analyze activity in any building in your system with location reports that drill down to the floor or room:

• Access reportable information for every location on campus

• Create graphs and charts to visualize building activity

• Identify troubesome buildings to focus improvement efforts

• Determine appropriate Preventative Maintanence schedules and seasonal requirements for building operating conditions

Tracking time for technicians' activities assures that work is done as efficiently as possible:

• Cost allocations are tracked to ensure public dollars are used properly
• Employees are accountable for their time, increasing the reporting of appropriate hours per job worked and minimizing errors of omission and duplication

Track your most valuable asset to see productivity increase, find your best employees, and focus on areas of low-productivity.

Tracking inventory purchases and usage of materials can increase productivity all across the board:

• Reduce in downtime due to replacement part outages
• Increase customer service by reducing lead time on parts
• Keep accurate inventory records using Modified Cycle Counts to continuously count inventory
• Reduce shrinkage and theft by defining inventory procedures
• Reduce vendor lead time by automating the ordering process
• Reduce inventory overhead by eliminating slow moving items
• Improve technician performance by by carrying items that are used frequently and creating kits for fast and accurate issuing

Communication is a key factor to managing satisfaction of your tenants. Automatic email notifications help provide this important link, helping you understand your tenants' needs and increasing their customer satisfaction:

• Reduce maintenance overhead and labor by eliminating followup phone calls
• Provide detailed information regarding completed work by automatically notifying customer of closed work orders
• Automatically email work order confirmations to provide tenants with key reference information
• Leverage email notifications to understand your tenants' experiences by integrating satisfaction surveys into the notifications

By increasing communication with the simple but powerful tool of email notifications, you can greatly improve your tenants' experiences.

By training assistants and residents to use Sprocket's online request page, work order information can be captured quickly and accurately online:

• Improve customer response time by eliminating redundant processes and data entry
• Enforce consistent work order data with required fields
• Reduce phone calls by directing users to the website
• Reduce data entry by allowing the end user to complete the majority of the information

Manage equipment priorities to correctly allocate work order responsibilities:

• Maintain JHACO equipment service compliance
• Define procedure compliance and assure equipment maintenance procedures are being followed properly
• Increase decision making ability and communication
• Keep accurate records and reports on the maintenance performed
• Maintain a safe and healthy environment for patients and staff

Sprocket can give your occupants a direct means of requesting work, saving you time and improving request accuracy:

• Reduction in phone calls and time allocated to discussion
• Increased response time due to the elimination of reduntant processes and data entry
• Incresed data consistency with required fields
• Faster processing times due to less manual entry
• Reduction in manual entry and clerical errors

By utilize the internet, Sprocket increases productivity and streamlines your work order process.

Eliminate unnecessary data entry by creating automatic dispatching rules to assist with data population and categorization.  Here are a few examples of the sorts of automatic dispatching rules that can be created:

• Automatically populate the plumbing supervisor for any work order created for plumbing requests
• Automatically assign any work order with kitchen equipment to the kitchen technician
• Automatically notify the director if any work order is created by the Dean of Admissions with "Priority 1"

Any combination of fields can be used to create a unique rule for processing work orders: shop, location, request code, employee, priority, account, craft, equipment, work zone, worktype, and up to two data-defined fields that can be populated with any information.

Routine maintenance for every piece of equipment not only keeps the equipment running smoothly, it guarantees that manufacturer's warranties will be usable if equipment should fail. Sprocket facilitates scheduled maintenance and reduces downtime:

• Schedule maintenance daily, weekly, monthly, yearly, or in any pattern necessary for the continued well-being of your equipment
• Create and store detailed maintenance instructions regarding each piece of machinery, allowing any technician to access the expert instruction from a central location
• Provide resolution instructions and forms for problems that cannot be completed at the time of inspections to assure that all necessary maintenance is performed.