Sprocket's online database allows for easy, centralized management of replacement parts and inventory:

• Reduce downtime and time spent in the storeroom

• Keep inventory records accurately with handheld devices, configurable screens, and user rights management

• Easily reorder inventory parts

Efficiently managed inventory reduces overhead costs by minimizing  inventory on-hand while still maintain parts crucial to operations.

Principles and custodians can submit work orders online, provding a number of benefits:

•  Traceable work order submissions for every request: accountability and responsibility for each work order

• Single point of approval and dispatch

• Automated assignment process for approved work orders based on work order attributes

•  Phone calls and data entry reduced by up to 85%

• Reduced paper use and fewer clerical errors

Submitting patient request work orders online improves the experience of everyone involed:

•  Reduce data entry of work orders by maintenance staff

•  Reduce time spent on phone with nurses, doctors, and assistants

• Improve patient request resolution times

Track equipment activity with work orders or "QCalls" and build an equipment history.  Accurate equipment histories save work and money:

• Keep equipment from receiving redundant maintenance or "falling through the cracks" and necessitating costly repairs

• Determine which assets have the highest and lowest costs of ownership, informing future purchases

• Never lose an equipment record or wonder whether maintenance has been performed

Faculty, staff, and even students can submit work orders online:

• Reducing phone calls and emails

• Assuring consistent work order formats and data

• Enforcing work order accountability

• Improving service levels

Accepting requests online allows you to focus on providing service rather than managing service requests.

Analyze activity in any building in your system with location reports that drill down to the floor or room:

• Access reportable information for every location on campus

• Create graphs and charts to visualize building activity

• Identify troubesome buildings to focus improvement efforts

• Determine appropriate Preventative Maintanence schedules and seasonal requirements for building operating conditions

Tracking time for technicians' activities assures that work is done as efficiently as possible:

• Cost allocations are tracked to ensure public dollars are used properly
• Employees are accountable for their time, increasing the reporting of appropriate hours per job worked and minimizing errors of omission and duplication

Track your most valuable asset to see productivity increase, find your best employees, and focus on areas of low-productivity.

Tracking inventory purchases and usage of materials can increase productivity all across the board:

• Reduce in downtime due to replacement part outages
• Increase customer service by reducing lead time on parts
• Keep accurate inventory records using Modified Cycle Counts to continuously count inventory
• Reduce shrinkage and theft by defining inventory procedures
• Reduce vendor lead time by automating the ordering process
• Reduce inventory overhead by eliminating slow moving items
• Improve technician performance by by carrying items that are used frequently and creating kits for fast and accurate issuing

Communication is a key factor to managing satisfaction of your tenants. Automatic email notifications help provide this important link, helping you understand your tenants' needs and increasing their customer satisfaction:

• Reduce maintenance overhead and labor by eliminating followup phone calls
• Provide detailed information regarding completed work by automatically notifying customer of closed work orders
• Automatically email work order confirmations to provide tenants with key reference information
• Leverage email notifications to understand your tenants' experiences by integrating satisfaction surveys into the notifications

By increasing communication with the simple but powerful tool of email notifications, you can greatly improve your tenants' experiences.

By training assistants and residents to use Sprocket's online request page, work order information can be captured quickly and accurately online:

• Improve customer response time by eliminating redundant processes and data entry
• Enforce consistent work order data with required fields
• Reduce phone calls by directing users to the website
• Reduce data entry by allowing the end user to complete the majority of the information

Manage equipment priorities to correctly allocate work order responsibilities:

• Maintain JHACO equipment service compliance
• Define procedure compliance and assure equipment maintenance procedures are being followed properly
• Increase decision making ability and communication
• Keep accurate records and reports on the maintenance performed
• Maintain a safe and healthy environment for patients and staff

Sprocket can give your occupants a direct means of requesting work, saving you time and improving request accuracy:

• Reduction in phone calls and time allocated to discussion
• Increased response time due to the elimination of reduntant processes and data entry
• Incresed data consistency with required fields
• Faster processing times due to less manual entry
• Reduction in manual entry and clerical errors

By utilize the internet, Sprocket increases productivity and streamlines your work order process.

Eliminate unnecessary data entry by creating automatic dispatching rules to assist with data population and categorization.  Here are a few examples of the sorts of automatic dispatching rules that can be created:

• Automatically populate the plumbing supervisor for any work order created for plumbing requests
• Automatically assign any work order with kitchen equipment to the kitchen technician
• Automatically notify the director if any work order is created by the Dean of Admissions with "Priority 1"

Any combination of fields can be used to create a unique rule for processing work orders: shop, location, request code, employee, priority, account, craft, equipment, work zone, worktype, and up to two data-defined fields that can be populated with any information.

Routine maintenance for every piece of equipment not only keeps the equipment running smoothly, it guarantees that manufacturer's warranties will be usable if equipment should fail. Sprocket facilitates scheduled maintenance and reduces downtime:

• Schedule maintenance daily, weekly, monthly, yearly, or in any pattern necessary for the continued well-being of your equipment
• Create and store detailed maintenance instructions regarding each piece of machinery, allowing any technician to access the expert instruction from a central location
• Provide resolution instructions and forms for problems that cannot be completed at the time of inspections to assure that all necessary maintenance is performed.

Grounds care in the summer and snow removal in the winter are necessary operations of most school districts.  Tracking time for these activities can be difficult with an individual work order or even standing work orders for large school districts.  Time and Material accounts are an excellent way to post time and/or materials this category:

• Track accounts easily with unique codes for each school
• View reports and data from each school individually
• Allow simple posting by employees or manage work time and materials through a central dispatch
• Cumulatively track individual transaction dates for each employee's contribution
• Estimate budgets and scheduling with precision for a coming school year based on accurately reported data.

Many school districts face a common situation when dealing with work flows, following a schedule similar to the one outlined below:

• 8:00 AM -Technicians arrive to collect printed work orders and retrieve tools and vehicle
• 8:15 AM - Technicians use restroom, pour coffee, and organize
• 8:30 AM - Technicians leave administration building to first job site
• 12:00 PM - Technicians return from job site to collect new work orders
• 4:30 PM - Technicians arrive early from job site to complete paper work and hand in job card
• 4:45 PM - Technicians hand in job card

Printed work orders provide a reason to return to home base early and leave late.  A mobile phone implementation eliminate this problem entirely by assigning work orders on the fly and allowing technicians to organize and coordinate through two-way communication and phone calls. Technicians are able to leave earlier and return later for administrative work, and will be more productive throughout the day.

If this implementation saves each technician just 20 minutes a day (a conservative estimate), the savings can be enormous. Across a workforce of 40 employees paid an average wage of $35 per hour, over the course of a year (245 work days), this implementation will save 3,266 hours and $114,333 per year!

Receive animal care requests online by providing a simple and effective new work order screen for zoo keepers, improving zoo management and animal care:

• The streamlined process speeds up processing and improves productivity by quickly getting work requests to the experts who can fulfill them.
• Accurate records for reporting purposes are created and retained as a natural part of the process work order submission process.
  

Asset protection starts with accurate documentation, data collection, and labeling, followed by management of this data to preserve existing assets with proper scheduled maintenance.  Renewal requires accurate budgeting information of future expenditures to allocate proper expenses across departments.  Sprocket provides the following structures to assist with reporting and decision making information:

• Equipment details are maintained in central database
• Building records updated with each new work order
• Purchase information is maintained until disposal
• Work order history is easily summarized and exportable
• Time and materials can be budgeted with a clear view of previous expenditures
• Information can easily be transfered to other systems with simple export features

Managing public information requires effective and practical tools to assist with information management.  Sprocket economical yet powerful features increase record accuracy and transparency.

Provide technicians a customized New Work Order screen to meet the exact needs of your city maintenance:

• Process incoming requests more quickly
• Accurately document every customer's concerns
• Improve customer service with email notifications that provide detailed and timely information
• Reduce call volumes and reduced data entry
• Collect customer satisfaction ratings for benchmark performance improvements

Sprocket assists with customer interactions by providing configurable screens to lower training requirements, increase customer information, and lower operating expenses while increasing customer satisfaction with surveys and customer communication.

Reduce asset maintenance costs by identifying leading asset failure indications with inspections; collect information with questions and create new work orders based on failing question answers with actions:

• Reduce time and effort to report asset deficiencies
• Increase accuracy of information collected
• Easily train new staff to perform asset inspections to free up highly qualified staff for more specialized tasks
• Maintain a history of asset inspections
• View reports of asset conditions

Inspections are the proactive approach to managing asset conditions and responsive work orders. 

By including a hyperlink to an applicable survey for work order, Sprocket provides easy means for collecting customer satisfaction ratings regarding any work performance This process helps create a baseline performance and a gauge for improvement:

Facilities departments are finding that customer feedback is crucial for improving customer relationships and communicating concerns. 

Improving existing operations with advancements in organization, communication, and training are the most important steps to improving productivity.  Aside from increasing budgets or reducing costs, productivity improvements are the most effective steps to in utilization existing assets.  Here are five key areas to increasing productivity:

1. Transfer under utilized assets from data entry tasks
2. Utilize technology to increase automation and information exchange
3. Mobilize resources with hand held devices and web based technology
4. Create meaningful benchmarks and performance indicators
5. Track data to understand operations pitfalls
6. Define reports that provide meaningful information for decision making purposes

Productivity is measured with advancements in the count work orders processed, reduction in customer complaints, increases in wrench time, and a reduction in break down and emergency situations.

Assess equipment performance with the aide of detailed work order histories.  Each asset selected on reactive and preventative maintenance work orders creates a history of activity.  From this activity, assessments can be made regarding the assets cost, breakdown intervals, and proper maintenance procedures.  Improve the following decisions with equipment history reports:

1. Preferred manufactures
2. Total cost of operating compared to similar or identical assets
3. Age of asset based on breakdown history
4. Replacements costs in subsequent years for budgeting
5. Maintenance procedures to implement on future assets
6. Conditions of current equipment

Tracking assets accurately is one of the key components of a facility maintenance.  Using this data to make decisions about future operations provides the value you can expect from Sprocket. 

Improve the information collected on closed work orders without adding additional steps with Sprocket's uniqe configuration options.  The perfect process for closing work orders is as simple as checking the box.  Here is how closing information can be collected with fewer clicks:

• Design closing screens with Show and Hide fields
• Require fields on closing screens to enforce data integrity
• Autopopulate related information 
• Batch close work orders to increase speed of processing

Utilize our Dispatch Actions to perform selected actions against any number of work orders.  Simplify the closing process to save time and effort.

Complete routine Inspections with hand held devices and save time and money.  Our Inspections module provides technology that reduces the time requirements to process the results of inspections and create the reactive work order.  Here is a sample process for Inspections:

1. Create custom inspection(s) with drag and drop functionality
2. Complete routine inspections with questions (Are the floors clean?)
3. Responsive work orders created for each failing inspection queation
4. Automatically dispatch responsive work orders to appropriate supervisor
5. Correct and close responsive work orders

Complete all of these actions from a PocketPC and improve your Quality of work completed, Compliance with governing requirements, and Customer Satisfaction.  Inspections also improve the utilization of your most talented employees by focusing their time on known issues.   

Accurate equipment inventories ensure that assets are recieving the care they need to provide maximum performance.  Continuous updating procedures constantly renew the data for each asset.  Here are the benefits of equipment inventories:

• Preventative Maintenance schedules can be created for each asset
• Equipment history reports can be used for better decision making in the future
• Proper warranty information can be maintained and utilized
• Replacement dates and estimated costs are used for budgeting decisions and allocation
• Proper technician training can be applied to maximize equipment lifespan and usefuleness

Create a routine work order to renew your asset list and stay on top of your asset conditions and replacement costs. 

Design geographic routes of sequential equipment service to maximize efficiency and man hours.  Ordering equipment routes can increase the number of pieces of equipment each technician can service each day by reducing the following:

• Backtracking across campus or floors
• Training of facilities locations and best routes
• Mistakes in service plan by ommission
• Variance in estimated hours
• Paper work

Routes are designed in Preventative Maintenance Scheduling by organizing assets in sequential order.  Assets generate in sequential work orders to create a logical organization.  Master work orders are designed with multiple asset formats for clear instructions. 

Improve access points for customers with an on line work orders system.  Any computer that has internet access provides limitless opportunities for customers and maintenance staff.  Here are a few of the benefits of web based software:

• Access for all customers regardless of location
• No local installation required for system access 
• User name and password required for access
• Central database server for history reports

Web based software is becoming the industry choice for Government Agencies and facility managers of all types.  Sprocket's web based work order system delivers the benefits needed to improve asset care and customer satisfaction. 

SprocketGPS, a sister application to Sprocket CMMS is available to customers wishing to accomplish the following:

• Track vehicle location with GPS
• Improve employee productivity
• Ensure asset maintenance reported and completed 
• Keep accurate equipment inventories
• Keep asset location histories
• Safeguard assets with Alarms
• Reduce driving time to job site by allowing employees to take vehicles home
• Enforce company policies

Install SprocketGPS hard mounts in fleet vehicles to ensure government property is maintained properly. 

Learn more about SprocketGPS

Preserve vehicles with proper maintenance schedules based on  usage:

• Miles
• Hours of operations
• Nightly alarms
• Boundary notifications
• Schedule notifications

Maintain valuable assets with SprocketGPS

Reduce data entry and paper requirements by using mobile devices to distribute and collect information.  Palm Pilots, Cell Phones and Pocket PC's deliver work order information to technicians and engineers to view information in the field, post time and materials, and update the database withe the information. 

• Improve communication with technicians of customer requests
• Reduce duplicate data entry from work order to database
• Improve information for reporting with fewer points of entry 
• Transfer information electronically to any user
• Lease software license offers upgrade at anytime to different device

Simplify the maintenance process by implementing an easy to use mobile device. 

Scheduled and recurring maintenance create predictability and structure in the maintenance process.  Estimated hours, material costs, and service intervals are KNOWN factors over the coming years.  This provides the structure and assurance that equipment and assets are being serviced routinely as the manufacturer intended.  Here are the benefits of scheduled maintenance:

1. Structured intervals and routines
2. Estimated hours to meet minimum requirements
3. Material estimates for upcoming year
4. Capturing small problems before big problems occur
5. Routinely inspecting assets to familiarize engineers with equipment operations
6. Reduction in breakdowns due to non service
7. Increased customer satisfaction due to fewer noticed problems
8. Fewer reactive maintenance calls to correct asset failure
9. Fewer emergency work orders
10. Lower material costs because of purchasing lead times
11. Lower freight costs due to fewer 'rushed' order

Start implementing PM's today by scheduling routine walk throughs of all mechanical rooms.  Encourage work to be reported when found and identify assets that require routine work.  Introduce additional work tasks over time as the routine becomes familiar and effective.

Reporting is the capstone of Computerized Maintenance Management Software (CMMS).  Summarizing and quantifying data is one of most important features that a central database provides.  Here are the key considerations when writing reports:

1. It must be simple to use or nobody will use it
2. Customizable reports are a must, all facilities are different, even in the same industry
3. Advanced features should be available for those unique reports and requirements
4. Reports should be decision making tools, not just paper
5. The more summarized the data the easier to translate into decisions 
6. Visual reports provide management with the tools necessary to make decisions
7. Dates are the most important filter in facility management;

Sprocket has two reporting modules: Quick Reports and Reporting.  These two modules address the needs of all users, whether simple and easy or advanced and in depth. 

Summarize and EXPORT data to MS Excel or Word.  Transfer valuable information from department to department easily and effective through a common program.  Exports are a great solution to the following:

• Simple integrations into an accounting system for billable services
• Prepare reports for department meetings
• Deliver information quickly and effectively
• Modify data with Excel features 
• Collect snap shot reports

Export features are an excellent way to distribute data, information and knowledge.   

Sprocket's Web Requestor solution reduces data entry and phone time by allowing customers to submit work orders directly without having their own login information.

Your data stays safe: the request page present a requestor only with the information that he or she needs, and requires that the user input contact information to maintain accountability. Requestors are able to receive immediate satisfaction knowing that their requests are being addressed, all while requiring less time and effort from your paid staff.

Reduce unnecessary breakdowns with Scheduled and Routine work orders that prevent equipment from breaking down.  Scheduled maintenance shifts resources from reactive work requests and changes to focus to a preventive program.  Benefits to preventative maintenance:

• Structure added to technicians days regarding location and scheduling of work
• Predictability added to yearly hours of maintenance required
• Staffing levels are determined with estimated hours and equipment service requirements
• Outsourced contractors are notified and tracked with work orders

Preventative maintenance provides many benefits that will help reduce breakdowns, increase customer satisfaction, and provide a structured program to assist with turnover and new hires. 

Track and report inventory dollar values accurately to financial departments.  Inventory is the most common oversight in facilities management, yet on average the investment is 20% of facility budgets.  Improve reporting capabilities with the following key components:

• Receive all items with Purchase Requisitions
• Issue all items to work orders or other assets
• Return Inventory Items that are not used
• Perform Physical Counts on a regular basis to determine SHRINKAGE

World class inventory management maintains inventory levels at 95% or higher.  Is your quantity on hand this accurate?

Track and report inventory dollar values accurately to financial departments.  Inventory is the most common oversight in facilities management, yet on average the investment is 20% of facility budgets.  Improve reporting capabilities with the following key components:

• Receive all items with Purchase Requisitions
• Issue all items to work orders or other assets
• Return Inventory Items that are not used
• Perform Physical Counts on a regular basis to determine SHRINKAGE

World class inventory management maintains inventory levels at 95% or higher.  Is your quantity on hand this accurate?

Create organizational efficiencies to improve work standards and make record retention easy.  Here are few of the features that will create efficiencies:

• Automatically dispatching work to appropriate staff
• Automatically email customers of work order status
• Dispatch work to mobile devices to improve response time, reduce paper, and improve reporting information
• Simplify reporting of budget account expenditures

Implementation of these features is made easy with our proven processes and procedures.  We will provide an outline of the steps necessary to collect data, import into the system, and configure the site.   

Receive animal care requests online by providing a simple and effective new work order screen for zoo keepers. This improves zoo management and animal care in many ways:

• The streamlined process speeds up processing and improves productivity by quickly getting work requests to the experts who can fulfill them
• Accurate records for reporting purposes are created and retained as a natural part of the process work order submission process

Our experience has shown a high rate of acceptance by caretakers after their first product use due to easily configurable online screens that meet individual needs. 

Maintain public parks with the highest level of service with scheduled reminders and tasks. 

• Decrease safety hazards for citizens using parks
• Reduce shutdown repair maintenance by regularly inspecting assets for defects
• Maintain access for ADA compliance
• Track and record all costs to maintain facilities
• Estimate FYXX costs by trending previous years activity

Utilize our experience and software to improve the working conditions of your public works program. 

Control material costs by tracking all transactions with Issues, Returns, and Physical Counts, and watch efficiency soar.

• Allocate funds with precision by knowing exact inventory levels and rates of usage.
  
• Minimize theft and breakage.
  
• Simplify physical material counts on a rotating basis throughout the year
  

Reporting inventory accurately to upper management and accounting departments demonstrates process control and fiduciary responsibility.   

Locations are the fundamental asset for facilities management. Tracking work order activity by location allows you to identify and focus on the locations that tend to require more attention.

Sprocket's detailed location tree functionality shows technicians exactly where  work is needed. Furthermore, Sprocket maintains building history information for every airport location you specify, allowing for easy "drill down" reporting through cost history data by room, floor, building, and even runway.

Sprocket automates communication around the work order process, putting the emphasis on wrench time instead of work management.

Sprocket can deliver notifications to you personnel based on actions in Sprocket such as opening, closing, or changing a work order. For example, when a manager creates a work order, the technician assigned to complete the work automatically receives and email with the work order details.

Any notification can be created for any action in Sprocket, allow you to close the communication loop from the most common to the most critical tasks in your airport.