Improve operations by obtaining the right information about the count, value and type of your assets. Our data collection services include locating, bar coding, and importing data, as well as assigning preventative maintenance tasks to assets.

This proven procedure is completed with a team of highly trained individuals with the sole focus of locating, tagging, and distributing equipment and location information, allowing them to produce results that are more cost effective and accurate than in-house data collection.

Onsite training is key to understanding your business and tailoring Sprocket to your needs. Items and features chosen during Pre-Implementation Planning are used as a guidline for onsite training, assuring that every minute of training provides the value that you need.

A Site Assessment is a baseline indicator for improvement. Our assessment is based on "RS MEANS" statistical data rather than a consultants opinion, providing an unbiased, metric-based review of your operations to identify areas needing improvement.

Sprocket's standard reporting features are designed to show the data most commonly needed to make decisions, but sometimes a special report is needed to pin down some key "actionable" figures.

Rather than simply extracting data from Sprocket and manually creating reports in another software application, we can help you generate those reports directly from Sprocket. For a one-time fee, our experienced report-writing staff can create attracitve, customized reports that can be run on the fly.

How do you know if you need a custom report? Our customer support staff can help you determine the best route. In general, you should consider customer reports if

• you want an attractive report that can be generated at any time.
• upper management will be viewing the results and the report needs to be consistently and attractively constructed.
  
• you've never used or are unfamiliar with Crystal Reports.
• It's faster and more cost-effective and doing it your self.
  
• you don't know what fields, filters, or groupings are needed in the report.
  

We build reports to give you the exact data you need to make critical decisions about your business.

Discuss, decide, and collect, and upload the necessary information PRIOR to coming onsite. This activity guarantees that you have the correct information collected and prepared prior to training. Don't waste your time with data entry, have us do the leg work.

Consider the two most important factors when using Sprocket:

• Accurate and reliable DATA
• Proper training on areas that make a difference

These major components are addressed during Pre Implementation planning so that Onsite Training is effective and accurate.

This process is completed with your assigned Trainer and it follows a guideline that diretly maps to our application and our training plans.

Here is an example of what will be accomplished during Pre Implementation Planning:

Trainer: Are you interested in communication with your customers via Email Notifications (application feature)?

Customer: Yes, our customers would appreciate notifications when work orders are closed.

Trainer: Great, first we must collect the email addresses of your customers along with their names. Second, we will train on creating email notifications on Wednesday at 1:30. Third, send me the list in Excel, and we will import the dat for you.

Options are being presented, decisions made, information collected and training guides created. A clear guide for Success.

Don't want to change from your old system because of the value of your data?  We agree, your data is worth time and money.  We offer a database conversion to transfer your existing records into our system.

Most common items transferred:

• Equipment lists and specifications
• Location inventories and attributes
• Preventative Maintenance (PM) procedures
• PM schedules
• Employee lists and related information
• Contact lists and email addresses
• Inventory lists and bar codes

Most uncommon items transferred:

• Work order history
• Purchase order histories
• Unreliable data

Consider upgrading to Sprocket with your existing data. 

More than just Technical Support.  We strive to help our customers accomplish the goals that have set out to achieve by spending as much time as necessary on the phone.  This gives our customers the option of implementing features and new modules by just working with Customer Support.

What we are NOT:

• Just another help desk
• Quick to get off the phone

What we ARE:

• Friendly and helpful
• Knowledgeable of our product and industry
• Easy to work with
• Responsive to questions and issues

Support is a valuable resource that we are constantly improving and adjusting to our customers needs. 

Sprocket Success is our unique trademarked consulting program that utilizes your teams talents and industry knowledge to improve performance and increase your bottom line with Sprocket. 

Success is defined by improved productivity of all employees, better information through reporting for management decisions, improved customer service through email notifications and satisfaction surveys, 95% or better accuracy of  material management, maintaining and improving asset conditions, accurately budgeting for upcoming capital asset expenditures and much more. 

Our customers never knew that such improvements could be made in such short time frames. Using Sprocket to the fullest has never been easier with dedicated, trained consultant to discuss new initiatives and implement new processes.  Their responsibility is to keep you on track towards achieving Success. 

Gold and Platinum service plans differ on two key areas: duration of dedicated consulting services, and modules used during implentation. 

Find Out More About Sprocket Success

Our highest level of customer engagement, Sprocket Success Platinum offers our customers value on a continuous basis through continuous improvement initiatives.

Here are a few of the benefits that our Success Customers enjoy:

• Dedicated consultant to implement and suggest improvements 
• Weekly review meetings to discuss and deliver action items
• Beta testing initiatives for unreleased modules
• Feedback regarding development initiatives and future releases
• Report writing resources for on demand information
• Team effort to delivering action items
• Conference locations and input

Sprocket Success gives you the structure and motivation to increase all major components of your facility.